Privacy Policy

1. Introduction

PEAK Pipe ("we", "our", or "us"), a subsidiary of PeakHub Limited, is committed to protecting your privacy and personal data in accordance with the Data Protection Act, 2012 (Act 843) of the Republic of Ghana. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website and services, you consent to the data practices described in this policy.

2. Information We Collect

We may collect the following types of personal data:

2.1 Personal Information

Full name and contact person details
Email address and phone number
Business name and registration details
Tax Identification Number (TIN)
Physical and digital address (Ghana Post GPS)
Billing and shipping addresses

2.2 Business Information

Business type and nature of operations
Trade references
Credit history and payment records

2.3 Technical Information

IP address and browser type
Device information
Pages visited and time spent on our website
Cookies and similar tracking technologies

2.4 Transaction Information

Order history and purchase details
Payment information (processed securely through authorized payment providers)
Delivery preferences and history

3. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfill your orders
To create and manage your business account
To communicate with you about orders, products, and services
To process payments and manage credit accounts
To provide customer support
To send promotional materials and newsletters (with your consent)
To improve our website and services
To comply with legal obligations under Ghanaian law
To detect and prevent fraud

4. Legal Basis for Processing

Under the Data Protection Act, 2012 (Act 843), we process your personal data based on:

Consent: Where you have given clear consent for us to process your personal data
Contractual necessity: Where processing is necessary for the performance of a contract with you
Legal obligation: Where we need to comply with Ghanaian laws and regulations
Legitimate interests: Where processing is necessary for our legitimate business interests

5. Data Sharing and Disclosure

We may share your personal data with:

Service Providers: Third-party companies that help us operate our business (payment processors, delivery partners, SMS/email service providers)
Business Partners: Suppliers and manufacturers when necessary to fulfill orders
Legal Authorities: When required by law, court order, or government regulations in Ghana
Professional Advisors: Lawyers, accountants, and auditors as necessary

We do not sell your personal data to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Encryption of data in transit and at rest
Secure servers and firewalls
Access controls and authentication
Regular security assessments
Staff training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to:

Provide our services to you
Comply with legal obligations (including tax and accounting requirements under Ghanaian law)
Resolve disputes and enforce agreements

Business records are typically retained for a minimum of six (6) years in accordance with Ghana Revenue Authority requirements.

8. Your Rights

Under the Data Protection Act, 2012 (Act 843), you have the right to:

Access: Request a copy of your personal data we hold
Rectification: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your personal data (subject to legal retention requirements)
Objection: Object to processing of your personal data
Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the details below.

9. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors use our website
Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

11. Children's Privacy

Our services are intended for businesses and individuals aged 18 years and above. We do not knowingly collect personal data from children under 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Data Protection Authority

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Data Protection Commission of Ghana:

Data Protection Commission
No. 10, 6th Soula Street, Labone
P.O. Box CT 3697, Cantonments
Accra, Ghana
Website: www.dataprotection.org.gh